Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this Sovrano's website?
No. This site is run by BrandedItems, Inc., a promotional products distributor in Tustin, California, and an authorized Logomark distributor. Sovrano products for logo orders are supplied through Logomark; we quote them, prepare your proof, place the order and deliver it.
Why do I order Sovrano products through a distributor?
Logomark supplies these products to promotional products distributors rather than directly to companies that want their logo on them. A distributor like BrandedItems handles your artwork, proof, decoration options, order and delivery, and stays your single contact.
I'm a promotional products distributor. Can I buy from you wholesale?
Distributors open trade accounts with Logomark directly. This site serves companies and organizations ordering products with their own logo.
Quantities and pricing
Can I buy just one, or a few pieces?
We sell decorated products to businesses and organizations, not single retail pieces. Each product page shows the minimum quantity and the price at every quantity break. Corporate account clients order any quantity; new orders from other customers start at $1,000.
What is included in the price shown?
The price per piece includes your logo in one color and one position. Setup is a one-time charge per decoration method and is listed on the product page. Extra colors, extra locations and shipping are added on your quote.
Can I order products blank, without a logo?
Yes. Any product can be ordered blank at the same minimum quantity as the decorated version.
Do you offer samples?
It depends on the product. Tell us which item you want to see and how many pieces you plan to order, and your account manager will tell you what is possible for that item.
Replacement parts and returns
Can I buy a replacement lid, part or refill?
No. We do not stock replacement lids, gaskets, straws, latches, refills or other parts for Sovrano or any other products, and we cannot repair items. If the product was a gift from your employer or an event, the organization that ordered it is the best place to ask.
The product I received is damaged. What should I do?
If you ordered from BrandedItems, email your account manager or orderdesk@brandeditems.com with your order number and photos, and we will take it up with the supplier. If you received it as a gift, contact the organization that gave it to you.
Artwork, proofs and production
Do I get a proof before production?
Yes. Every order includes a free digital proof that shows your logo on the product at the real imprint size. Nothing goes into production until you approve it.
What file format should my logo be in?
Vector files work best: .ai, .eps, .svg or a vector .pdf. If you only have a .png or .jpg, send it anyway and our art team will tell you whether it needs to be redrawn.
How long does production take, and is rush available?
Each product page shows the production time where Logomark publishes it, counted from proof approval. Rush options are set per product, often at no extra charge; include your in-hands date in the quote request and we confirm it before you order.
I ordered before. Do you still have our artwork, and how do I reorder?
Send us your company name or previous order number and the item you want to reorder. A reorder with the same artwork is usually not charged setup again; if the supplier charges a repeat setup, it is shown on your quote.
Shipping and payment
Do you ship outside the United States?
International shipping, for example to Canada, can be arranged. Send the destination with your quote request and we will price freight and explain duties before you order.
How can I pay?
By credit card, invoice, purchase order, check or wire transfer. First orders are paid in advance; net terms are set up per client after that.
What happens after I place an order?
An account manager is assigned to your order and all communication goes by email: they confirm the details, send the proof and the payment link, and keep you updated through production and shipping. Our team works continental US hours, 6am to 5pm Pacific.
Still have a question? Contact us or call 800-927-2630.